Module 1 - IT Concepts and Terminology
Module 2 - Infrastructure
Module 3 - Applications and Software
Module 4 - Software Development
Module 5 - Database Fundamentals
Module 6 - Security
Evole into IT excellence with this IT User Support Specialist training series. This career path training series is ideal for those wanting to enter or advance in the field as an IT Technical Specialist.
Evole into IT excellence with this IT User Support Specialist training series. This career path training series is ideal for those wanting to enter or advance in the field as an IT Technical Specialist.
$799
$1599
$399
$999
SERIES INCLUDES:
13 COURSES
Responding to User Inquiries
Troubleshooting Technical Issues
Providing Technical Assistance and Support
Maintaining IT Documentation
Conducting Regular System Maintenance
Assisting in Network Management
Ensuring Security Compliance
Training Users
Collaborating with IT Teams
Monitoring System Performance
Staying Updated with Technology Trends
Managing User Accounts and Access
Providing Remote Support
As an IT Support Specialist, the primary role is to serve as the frontline of support for an organization’s IT infrastructure, ensuring that all technology systems operate smoothly and efficiently. This position involves a blend of technical expertise and strong communication skills, as specialists are responsible for addressing and resolving a wide range of technical issues. They play a crucial role in maintaining the organization’s productivity by providing timely and effective solutions to hardware, software, and network problems. Additionally, IT Support Specialists are instrumental in educating users, managing system security, and staying abreast of the latest technological advancements to continually improve the IT support provided.
Module 1 - IT Concepts and Terminology
Module 2 - Infrastructure
Module 3 - Applications and Software
Module 4 - Software Development
Module 5 - Database Fundamentals
Module 6 - Security
Module 1 - ChatGPT Fundamentals
Module 2 - ChatGPT Prompt Demonstrations
Module 1 - Devices, Setups, and Installs
Module 2 - Displays and Multimedia Devices
Module 3 - Supporting Multiple Drive Types
Module 4 - Accounting for CPUs and Internal Components
Module 5 - All About Network Theories
Module 6 - Network Operations and Diagnostics
Module 7 - Cloud and Virtualization Computing
Module 8 - Laptop Features and Troubleshooting
Module 9 - Syncing and Setup of Mobile Devices
Module 10 - All Things Printing
Module 11 - Resources and Testing
Module 1 - Operating System Management
Module 2 - Configuring and installing the OS
Module 3 - Tools to Troubleshoot and Maintain the OS
Module 4 - Network Management Tools
Module 5 - Sharing Resources and Wrights Management
Module 6 - Threats and Security Measures
Module 7 - Policies to Protect Data
Module 9 - Supporting and Troubleshooting Mobile Devices
Module 10 - Implementing Operational Procedures
Module 11 - Resources and Testing
Module 1: Deploy and Update Operating Systems
Module 2: Manage Policies and Profiles
Module 3: Manage and Protect Devices
Module 4: Manage Apps and Data
Module 0 - Course introduction
Module 1 - Networking Fundamentals
Module 2 - Cables and Connectors
Module 3 - Internet Protocol (IP)
Module 4 - Layer 7 Protocols
Module 5 - Network Services
Module 6 - Networking Devices
Module 7 - Networked Devices
Module 8 - Routing and Bandwidth Management
Module 9 - Ethernet Switching
Module 10 - Wireless Technologies
Module 11 Network Performance
Module 12 High Availability and Disaster Recovery
Module 13 Organizational Documents
Module 14 Network Security
Module 15 Network Troubleshooting
Module 1 - Introduction to Security
Module 2 - Malware and Social Engineering Attacks
Module 3 - Basic Cryptography
Module 4 - Advanced Cryptography and PKI
Module 5 - Networking and Server Attacks
Module 6 - Network Security Devices, Designs and Technology
Module 7 - Administering a Secure Network
Module 8 - Wireless Network Security
Module 9 - Client and Application Security
Module 10 - Mobile and Embedded Device Security
Module 11 - Authentication and Account Management
Module 12 - Access Management
Module 13 - Vulnerability Assessment and Data Security
Module 14 - Business Continuity
Module 15 - Risk Mitigation
Module 16 - Security Plus Summary and Review
Module 17 - Hands-On Training
Enrolling in an IT User Support Specialist course is the perfect entry point for anyone aspiring to break into the dynamic field of technology. Gain the foundational skills necessary to kickstart a rewarding career in IT support.
Acquire skills that are in high demand across industries. As an IT Support Specialist, you'll learn to troubleshoot technical issues, provide remote assistance, and manage user accounts—critical abilities sought after by employers looking to enhance their IT teams.
Become a versatile IT professional capable of addressing a wide range of challenges. From resolving software glitches to ensuring network connectivity and conducting system maintenance, our course prepares you to handle diverse issues encountered in the day-to-day operations of IT support.
The role of an IT User Support Specialist is essential for maintaining the smooth operation of organizations. By mastering the skills offered in this course, you not only ensure job security but also position yourself for continuous growth as you contribute to the efficiency and security of IT systems.
In today's digital landscape, the ability to provide remote support is crucial. Our course equips you with the knowledge and tools to assist users whether they are on-site or working from home. Embrace the flexibility of a role that aligns with the evolving trends of remote work in the tech industry.
We connect learners with peers and experts from around the world, facilitating networking and collaboration opportunities.
At IBT Learning, we don't just teach; we empower you to thrive in the dynamic world of technology. Elevate your tech career with us today
We take pride in the quality of highly sought-after instructors at IBT Learning. Our up-to-date curriculum is designed and taught by the best-in-class IT professionals.
Our bootcamp boasts a meticulously crafted curriculum designed by industry leaders and experts. Stay ahead of the curve with hands-on training in the latest technologies, including cloud computing, data science, cybersecurity, and more. Enrolling in our courses means acquiring the skills that top employers are actively seeking, ensuring you are ready to tackle real-world challenges from day one.
Our track record speaks for itself. We have a high placement rate, and our graduates have gone on to work at some of the most prestigious tech companies worldwide. We don't just aim to prepare you for the tech world—we guarantee your success.
An IT Support Specialist is responsible for maintaining computer systems, resolving network issues, providing technical support to users, and ensuring the smooth operation of IT infrastructure within an organization.
Typically, an IT Support Specialist should have a strong foundation in computer science or a related field, along with certifications or training in specific IT support areas, such as those offered in our training series.
Yes, IT Support roles often require a mix of technical knowledge, problem-solving skills, and the ability to communicate effectively with users. Our training series covers these areas comprehensively.
Computer User Support Specialists can find opportunities in various sectors, including corporate IT departments, tech firms, and as part of IT support teams in non-tech companies.
Our series provides hands-on experience, theoretical knowledge, and prepares participants for industry-recognized certifications, equipping them with the skills and qualifications needed for a successful IT support career.